The mtb5 Certification Process is a simple way to solidify mastering the big 5 as a “way of life” in your contact centers vs. just another training program. The mtb5 Certification Process ensures your sites are achieving operational excellence by mastering the big 5 every single day.

Why Certification

It’s so simple. Companies that implement the mtb5 Certification Process don’t think they are achieving operational excellence… they know it. The mtb5 Certification Process provides you with the ability to inspect your contact centers big 5 operational processes in a flash, improve performance with better decision-making and achieve continuous KPI improvement across your enterprise with the competitive scorecard evaluation.

How Certification Works

Contact Us at TCandDawn@mtb5.com or (866) WIN-mtb5 to learn more!