System of Success (SOS)

What is the mtb5 System of Success (SOS)?

The mtb5 System of Success is operational excellence in action. At mtb5 we understand the variety of challenges in today's contact centers. That's why we created the unique 3Ms operational approach that simplifies everything for contact center leaders.

Achieve Record-Setting Profits with the 3Ms of the mtb5 System Of Success (SOS)

1 Meeting of the Minds

The consistent process for meeting to inspect, measure and update big 5 Key Objectives.

2 Matrix Management Tool

The tool that organizes your big 5 Key Objectives with Owners, Measurements, Targets, Follow-Up Dates and Sponsors.

3 Messaging the Masses

The communication process that rallies your entire team around the big 5 at all levels.

Why Implement SOS

Companies that purchase the mtb5 System of Success Corporate License realize hundreds of $1,000's in cost savings and revenue gains all while achieving extraordinary employee satisfaction and corporate culture. The mtb5 System of Success transforms the Contact Center workplace into a fun, exciting, profit-driving machine that is an irreplaceable asset to your company. How do you know? We guarantee it!

Contact Us at or (866) WIN-mtb5 to learn more!