How Certification Works

It’s easy. mtb5 experts provide your site leaders with a customized toolkit for implementing and inspecting mtb5. A key component to the toolkit is a simple scorecard evaluation form, customized for your business, that answers two simple questions:

  • Is mtb5 being implemented consistently?
  • How well is mtb5 implementation being executed?

The answers lead your organization to operational excellence.

The scorecard includes 4 grade levels to allow you to compare mtb5 execution across your call center enterprise:

mtb5 Certification Grade Levels

  1. mtb5 Center Of Excellence Certification (Company-Best)
  2. mtb5 Gold Certification (Above Company Average)
  3. mtb5 Base Certification (Company Average)
  4. No Certification Achieved (Below Company Standard)

Contact Us at or (866) WIN-mtb5 to learn more!