It’s easy. mtb5 experts provide your site leaders with a customized toolkit for implementing and inspecting mtb5. A key component to the toolkit is a simple scorecard evaluation form, customized for your business, that answers two simple questions:
- Is mtb5 being implemented consistently?
- How well is mtb5 implementation being executed?
The answers lead your organization to operational excellence.
The scorecard includes 4 grade levels to allow you to compare mtb5 execution across your call center enterprise:
mtb5 Certification Grade Levels
- mtb5 Center Of Excellence Certification (Company-Best)
- mtb5 Gold Certification (Above Company Average)
- mtb5 Base Certification (Company Average)
- No Certification Achieved (Below Company Standard)